Expert Enterprise Toll-Free Support
...so you can focus on your business!
Hands-On Verizon Network Manager Support
At Noble Telecom Solutions, our support for Verizon customers is built upon years of experience and dedication, and we are excited to put that expertise to work for you. Our five-tiered support model is designed to deliver comprehensive care when you need it most. See the Service Plans Overview below for details.
Thinking about switching to Verizon? You probably already know that carrier migrations can be a bit overwhelming. Standard responsibilities include acquiring new toll-free numbers, shifting traffic, building multiple inventories, and establishing new routing logic. Well as an NTS customer, you don’t have to handle this heavy lifting alone. We will partner with you and your account team to streamline the transition.
Note: This specialized migration support is available exclusively for customers moving to the Verizon Network.
Complex Software Solved
Verizon's Network Manager offers robust capabilities, but unlocking its full potential isn't always easy. NTS simplifies the experience, helping you take full advantage of your network services and get the maximum return on your investment.
The Support You Need
Training and support resources are becoming increasingly limited. NTS fills the gap with the hands-on assistance and expertise your team needs to stay productive and confident.
Avoid Critical Downtime
Network issues are inevitable... routing design can make all the difference. NTS helps you build smarter routing to keep your business running smoothly while you handle incidents.
Who We Help
New Verizon Customers
Thinking of joining Verizon? If you are a Noble Telecom Solutions customer, we can help make your onboarding experience with Verizon much more simple, smooth, and efficient. When it comes to your part of the onboarding responsibility, NTS will be right there with you to help you build termination and routing plan inventories and help your transition over to Verizon flow more efficiently, creating a much cleaner onboarding process.
Existing Verizon Customers
No problem, we can help you as well. We can help streamline your inventories to make your business function more efficiently, or if you already have a system in place that makes sense to you, we don’t have to change a thing. You can simply put us to work and we will route based on the plans you already have in place and the naming convention you use for your plans and logical terminations. We are totally flexible.
Service Plans Overview
Basic Accounts
Make routing adjustments to your toll-free traffic on basic plans, advanced routing plans including percent allocation changes, Logical Termination changes, load balancing and changes to terminations across Customer ID’s. NTS will also cut implementation orders to adjust your traffic. We will submit live implementation changes or schedule implementations for you that will complete at a later date and do so accurately. NTS will build logical terminations including dedicated and switched terminations. At this level, we also add IP Termination support.
Advanced Accounts
All the features of Basic Accounts plus the ability to add toll free number reservation support, vanity number searches, building number level plans, customer swaps and disconnects along with other advanced features like EURI & EDNIS support, Super Routing Plans, Node inventories, Set maintenance, Structures & Alarms, available training and much more. Plus, you may invite NTS to attend your meetings free of charge. We will also consult with you on what is possible or even advisable.
Verizon Enterprise Center Accounts
Under the Verizon Enterprise Center Accounts level, NTS will walk closely with you through Verizon Enterprise Center and its various applications. Bring your questions about any of the major areas of Verizon Enterprise Center and NTS can help. NTS can also provide support on pulling voice usage and/or VoIP reports, although we do not provide report interpretation. Feel free to ask for assistance with Billing, Orders, Repairs, Service Management and if you are an SDWAN customer, you may want to ask us about Dynamic Network Manager should the need arise. NTS can guide you in so many areas.
Training
There are options available for NTS to train your team on much of the content you see on this website. Typically, NTS training would supplement the training that is available on Verizon’s Customer Learning Portal; however, if the training that you are looking for is not available from Verizon, give us a call and we will make every effort to customize a training course for you. NTS is also available to provide customer or employee training for service providers like Verizon. If Verizon needs a course or courses delivered for their customers, but does not currently have the resources required in-house, they may reach out to NTS for support, and we will deliver the training for them.
Consulting
Noble Telecom Solutions offers a full range of consulting options that include Network Manager Support and all of the features you see listed below under Plan Details and more. We offer consulting for Verizon Enterprise Center that would include the suite of applications hosted on the portal as well as most of the peripheral applications under the Product Tools category. The primary difference between the support you would receive under the Basic or Advanced Accounts contracts and a Consulting contract would be that with consulting, you would make all of your changes, NTS would simply advise you on what you could do and perhaps how to do it. With Basic or Advanced contracts, you can put us to work.
Service Plan Details
| Feature | Basic Account |
Advanced Account |
Add VEC Support |
|---|---|---|---|
| Routing Plans | |||
| Basic plans | ✓ | ✓ | — |
| Nodes based routing plans | ✓ | ✓ | — |
| Cross corp agreement routing | ✓ | ✓ | — |
| Load balancing | ✓ | ✓ | — |
| Number level plan building | — | ✓ | — |
| Super routing plan support | — | ✓ | — |
| EURI & EDNIS support | — | ✓ | — |
| Orders & Implementation | |||
| Implementation orders | ✓ | ✓ | — |
| SRP implementation orders | ✓ | ✓ | — |
| QUIK orders | ✓ | ✓ | — |
| Inventory & Terminations | |||
| Logical termination inventory ** | ✓ | ✓ | — |
| IP termination support | ✓ | ✓ | — |
| Node inventory support | — | ✓ | — |
| Number Management | |||
| Toll-free number reservation ** | — | ✓ | — |
| Vanity number searches | — | ✓ | — |
| Account maintenance – customer swap | — | ✓ | — |
| Number disconnects | — | ✓ | — |
| Advanced Features | |||
| Structures | — | ✓ | — |
| Alarms | — | ✓ | — |
| Will attend your team calls | — | ✓ | — |
| Verizon Enterprise Center Support | |||
| Usage report support | — | — | ✓ |
| Orders | — | — | ✓ |
| Repairs | — | — | ✓ |
| Billing | — | — | ✓ |
| Service management | — | — | ✓ |
| Dynamic Network Manager | — | — | ✓ |
| Traffic reporting | — | — | ✓ |
| IAC / VoIP | — | — | ✓ |
** Additional charge applies for multiple Customer IDs.
Are You in Need of Enterprise Telecom Support?
If you are a medium to small business Verizon customer, you have the ability to utilize some of the same level routing support that large enterprise customers enjoy!
Noble Telecom Solutions will help and guide your business towards what will work best for you and customize routing logic that is specific for your business needs.
Interested in learning more about our Verizon Support?
Use the form below to contact us for a free, no-obligation consultation.
