FAQs
Have questions? We're here to answer them. Check out or FAQ below or contact us today.
Why do I need NTS if I already have Verizon?
NTS is a partner company with Verizon and will use Verizon’s proprietary enterprise portal and applications to more comprehensively manage your voice services on the Verizon network, then what Verizon offers.
What do you charge for and how are those charges applied?
NTS charges a fee for design, building and network management/consulting support. Upon your free initial consultation, NTS will determine what charges are necessary to support you over a one-year period. When you are ready to get started, simply give us a call at 877-NOBLE-11 or contact us through our website and let us know.
What if I am unsatisfied and I want to cancel?
If an NTS customer is unsatisfied with the work we perform we will do our best to resolve the issue to their satisfaction and if they are still unsatisfied and would like to cancel their contract, they may do so and NTS will work through the rest of that current month to resolve the contract such that it will expire at the end of that month they canceled in. This will give us time to close their account and answer any questions they may have, as they will likely have questions about their inventories and routing as they offboard. Any conference calls or requests about the customers account made to NTS after contract cancelation would result in an invoice for billable hours so the prorated contract time allows us to close their account more amicably.
Are all NTS services contract based?
During your free initial consultation, NTS will help you determine support tier is right for you. Let us know what works for you and we will try our best to accommodate you.
Do I get a chance to check things out before deciding if NTS is right for my business?
Absolutely. As part of your free initial consultation, we can take a look at your network and discuss the type of help you are looking for and what level of support will best fit your needs. Then take the time you need to make your decision.
Is NTS a Verizon company?
No. NTS is a separate but partner company that uses Verizon’s industry leading products to design, build and manage voice cloud solutions for Verizon’s Wireline customers.
Does NTS support outages and incidents?
No. NTS is unable to support customer incidents or outages nor do we have visibility into your network. However, if you are having a problem and you need help understanding how to use Verizon’s Repairs application on Verizon Enterprise Center, or ticket priorities or SLA’s, etc. we can assist with helping you understand how to use these tools and manage your tickets to completion, if you are an Enterprise level subscriber.
Do you replace Verizon’s Help Desk for Network Manager support?
No. NTS does not own Verizon Enterprise Center or it’s applications or its support functions. We only use them to serve our customers. We do welcome your questions however, if and when you have them.
Does NTS support any other products or services?
NTS focuses its support on toll free routing, however if you are an Enterprise level subscriber and you are struggling with any application on Verizon Enterprise Center, then you need only ask and we will do our best to assist and get you on the right track.
Does NTS support NIVR’s?
NTS can support Verizon’s ICT/IPCC platforms for IVR’s, but it’s not likely that an NTS customer would need that level of support as those tools are usually reserved for Verizon’s larger enterprise level customers and those customers would typically already have additional support options in place.
