FAQs
Have questions? We're here to answer them. Check out or FAQ below or contact us today.
Why do I need NTS if I already have Verizon?
NTS is a third party company and we use Verizon’s proprietary enterprise portal and applications to more comprehensively manage customers' voice services on the Verizon network, then what Verizon offers.
What do you charge for and how are those charges applied?
NTS charges a fee for design, building, managing, consulting and/or training support. Upon your free initial consultation, NTS will determine what service plan is a best fit to support you over a one-year period, and then provide you with a quote. Certain criteria may increase the price of a baseline contract, like how many customer ID's you have, the size of your toll-free or logical termination inventories, how many orders have been cut over a given period of time, etc... Customers have the option to choose a three year contract term to lock in a preferred rate and avoid a rate increase after their one year term. Once you are ready to get started, you may simply give us a call at 877-NOBLE-11 or contact us through our website and let us know which contract term you prefer.
What if I am unsatisfied and I want to cancel?
If an NTS customer is unsatisfied with the work we perform we will do our best to resolve the issue to their satisfaction. If they are still unsatisfied and would like to cancel their contract, customers may submit a written request and NTS will attempt to find an amicable resolution per that customers contract. Please refer to your individual contract for specific details and requirements for contract cancelations.
Are all NTS services contract based?
Not necessarily. During your free initial consultation, NTS will help you determine which service plan and contract is right for you. Though certain training courses or projects may involve a simple invoice, most of our support is contract based. Either way, NTS will help you understand how you will be charged before you receive an invoice. Let us know what you need and we will try our best to accommodate you.
Do I get a chance to check things out before deciding if NTS is right for my business?
Absolutely. As part of your free initial consultation, we can take a look at your network and discuss the type of help you are looking for and what level of support will best fit your needs. Then you may take the time you need to make your decision. We do not do high pressure sales. We are here to help you.
Is NTS a Verizon company?
No. NTS is a separate company that uses Verizon’s industry leading products to design, build and manage voice cloud solutions for Verizon’s toll-free/Wireline customers.
Does NTS support outages and incidents?
No. NTS is unable to support customer incidents or outages nor would we have visibility into your network to pull records or investigate, nor do we have visibility or access on the provider side. However, if you are having a problem and you need help understanding how to use Verizon’s Repairs application on Verizon Enterprise Center, or ticket priorities or SLA’s, etc., we can assist with helping you understand how to use these tools and manage your tickets to completion, provided you are a Verizon Enterprise Center Account subscriber.
Do you replace Verizon’s Help Desk for Network Manager support?
No. NTS does not own Verizon Enterprise Center or it’s applications or its support functions. NTS functions as a third party and we use our customers' access to the portal and it's applications to route, build and/or manage customer inventories just as our customers would do. If there is a problem with Verizon Enterprise Center or it's applications, you would contact the Help Desk per normal. We do welcome your questions however, if and when you have them as we may advise of a workaround, should there be a problem with Verizon Enterprise Center or one of it's applications.
Does NTS support any other products or services?
NTS focuses its support on toll free routing, however if you are a Verizon Enterprise Center Account subscriber and you are struggling with the included list of applications on Verizon Enterprise Center, then you need only ask and we will do our best to provide the support you need.
Does NTS support NIVR’s?
NTS can support Verizon’s ICT/IPCC platforms for IVR’s, but it’s not likely that an NTS customer would need that level of support as those tools are usually reserved for Verizon’s larger enterprise level customers and those customers would typically already have additional support options in place. If you are having difficulty with your NIVR, please let us know and we will have a discussion on how best to assist you. We are here to help.
